Responsible Gaming

Our Commitment to Responsible Gaming

Dumanbet promotes safe gaming as a form of entertainment. We provide practical tools and clear policies to help you manage your activity and seek assistance if your gambling behaviour becomes a concern.

Principles of Responsible Gaming

Gambling should not be treated as a source of income. Set a budget before playing, avoid chasing losses, and stop when your limit or time is exhausted. Regularly review your activity in the Balance section to stay aware of spend and engagement.

Practical Controls to Stay in Control

  • Deposit limits: You may set fixed daily, weekly, or monthly deposit ceilings in the My Account area. Limits apply to all active play on your Dumanbet account and reduce the risk of overspending. You can adjust or remove limits at any time, subject to policy.
  • Time-based controls and reminders: Enable Game Status Reminders at 15, 30, 45, or 60 minutes. The reminder shows your current play time, bets, and gains or losses; you may choose to continue or log out from the prompt.
  • Cooling-off and temporary restrictions: Request Cooling-Off for 24 hours, 48 hours, or 7 days, or Temporary Suspension for 30, 60, or 90 days. Access to play and deposits is restricted for the duration specified.
  • Self-exclusion: Request an indefinite exclusion or a defined-term exclusion. During exclusion you cannot gamble or deposit, and marketing communications are blocked. You may request that exclusions apply to all Dumanbet accounts you hold under the same licensing arrangement.
  • Automatic session termination: You may opt into a time-out feature that logs you out after a user-defined period of activity. Enable this by contacting Support and specifying the number of minutes to be timed out.
  • Account security: Protect credentials, never share login information, avoid saving passwords on shared devices, and always log out after use. If you suspect unauthorized access, contact Customer Support immediately and review recent activity in your Cashier and Game History sections.

Self-Assessment and Support Resources

A self-assessment tool is available to help determine whether your gambling is becoming problematic. Access it in your Personal Area. If you are concerned about your gambling, contact Customer Support 24/7 for guidance. You may also seek help from independent non-profit organizations that provide confidential support and resources for problem gambling.

Underage Gambling Prevention

Dumanbet maintains a strict 18+ policy. Age verification is conducted during registration and for active accounts. Accounts found to be under 18 will be closed immediately, and access will be blocked. We recommend using device-level parental controls and supervising access to gambling materials. Do not allow children to view gambling content, and secure payment data accordingly.

Protecting Your Account

To reduce the risk of unauthorized use, never share your username or password, do not rely on automatic password saving on shared devices, and always log out after playing. If you suspect unauthorized activity, contact Customer Support immediately and review recent transactions, game history, and cashier activity.

Getting Help

For questions or to enable Responsible Gaming features, contact our Customer Support team available 24/7 by chat or email. We will assist with setting limits, initiating self-exclusion, or other measures described on this page.